Privacy Policy

Last Updated: November 9, 2025

1. Introduction

Lucid Lines Productions Private Limited ("we," "us," "our," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website synapseconclave.in and register for Synapse Conclave events.

Our Core Privacy Commitment:

• We do NOT sell your personal data to third parties
• We do NOT share your information for marketing purposes without your explicit consent
• We maintain the highest standards of data security and confidentiality
• Your privacy is our priority

2. Information We Collect

2.1 Personal Information You Provide

When you register for Synapse Conclave or use our services, we may collect:

• Full name and professional title
• Email address and phone number
• Company/organization name and designation
• Billing and payment information
• Dietary preferences and accessibility requirements
• Government-issued photo identification (for event entry verification)
• Professional interests and preferences
• Any other information you voluntarily provide during registration or communication

2.2 Information Automatically Collected

When you visit synapseconclave.in, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the website
• Referral source and clickstream data
• Cookies and similar tracking technologies (see Section 8)

2.3 Information from Third Parties

We may receive information from:

• Payment gateway providers (transaction status and payment confirmation)
• Event partners and sponsors (only with your consent)
• Social media platforms (if you choose to connect your social accounts)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Event Management

• Processing your registration and ticket purchases
• Sending event confirmations and updates
• Managing check-in and access control
• Facilitating special accommodations and accessibility needs
• Providing event-related customer support

3.2 Communication

• Sending important event announcements and schedule changes
• Providing pre-event and post-event information
• Responding to your inquiries and requests
• Sending newsletters about Synapse Conclave and other Lucid Lines IPs (with your consent)

3.3 Legal and Security

• Complying with legal obligations and regulatory requirements
• Protecting against fraud and unauthorized transactions
• Enforcing our Terms and Conditions
• Ensuring venue security and attendee safety

3.4 Analytics and Improvement

• Understanding user behavior and preferences
• Improving our website functionality and user experience
• Analyzing event attendance and engagement patterns
• Planning future editions of Synapse Conclave

4. Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in:

• Payment processing (Razorpay, Cashfree, Stripe, or other authorized gateways)
• Email delivery and communication services
• Event management and ticketing platforms
• Website hosting and technical infrastructure
• Analytics and performance monitoring

Note: These service providers are contractually bound to protect your data and use it only for the specific services they provide to us.

4.2 Event Partners and Venue

We may share limited information with:

• Event venue and hospitality partners (for accommodation and catering)
• Security personnel (for entry verification and safety)
• Speakers and session moderators (only attendee lists for session management)

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All payment transactions are encrypted using SSL/TLS protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Regular Audits: Periodic security assessments and vulnerability testing
• Staff Training: Employees trained on data protection and privacy practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Registration Data: Retained for the duration of the event and up to 3 years thereafter for historical records and future event communications
• Payment Information: Retained as per regulatory requirements (typically 7-10 years for tax and accounting purposes)
• Marketing Consent: Retained until you withdraw consent or unsubscribe
• Website Analytics: Anonymized data may be retained indefinitely for statistical purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• Request a copy of the personal information we hold about you
• Update or correct inaccurate information
• Request information about how we use your data

7.2 Deletion and Restriction

• Request deletion of your personal information (subject to legal retention requirements)
• Request restriction or limitation of processing
• Object to certain types of processing

7.3 Withdrawal of Consent

• Unsubscribe from marketing communications at any time
• Withdraw consent for data processing where consent is the legal basis
• Opt out of non-essential cookies through browser settings

7.4 Data Portability

• Request your data in a structured, machine-readable format
• Transfer your data to another service provider

To exercise any of these rights, please contact us using the details in Section 11.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on synapseconclave.in:

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, shopping cart, security)
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track conversions and ad performance (only with your consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites, including:

• Sponsor and partner websites
• Social media platforms
• Payment gateway pages
• Hotel and accommodation booking sites

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Synapse Conclave events are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated version posted on synapseconclave.in and synapseconclave.com

Your continued use of our services after changes are posted constitutes acceptance of the revised Privacy Policy.

12. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Contact Information

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

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synapseconclave.in is part of the Synapse Conclave digital ecosystem.